Privacy Policy

Last Updated: September 13, 2026

ECHOKRAFTS (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through our website:

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By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you:

  • Create an account
  • Place an order
  • Subscribe to emails or other communications
  • Contact us
  • Submit a review or comment
  • Participate in a promotion or other website activity

Depending on how you use our website, the information we collect may include:

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Account login information
  • Order and purchase information
  • Information you provide when contacting customer service
  • Reviews, comments, or other content you submit

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, pages visited, referring website, and information about how you interact with our website.

2. Information Collected When You Place an Order

When you purchase a product from ECHOKRAFTS, we collect information necessary to process and fulfill your order.

This may include your name, billing address, shipping address, email address, telephone number, products purchased, order amount, and other information necessary to complete the transaction.

We use this information to:

  • Process and fulfill your order
  • Send order confirmations and updates
  • Arrange shipping and delivery
  • Provide customer service
  • Process returns, refunds, and exchanges
  • Maintain transaction and accounting records
  • Prevent fraud and unauthorized transactions
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers.

When you make a payment, your payment information may be collected and processed directly by the applicable payment processor. We generally do not have access to your complete credit or debit card number.

Payment providers may collect and process your information in accordance with their own privacy policies and terms.

4. How We Use Your Information

We may use personal information for purposes including:

  • Providing and improving our website and services
  • Processing and fulfilling orders
  • Communicating with you about your orders
  • Responding to questions and customer-service requests
  • Processing refunds, returns, and exchanges
  • Maintaining customer accounts
  • Detecting and preventing fraud, abuse, and security incidents
  • Personalizing your experience on our website
  • Sending promotional communications where permitted by law and where you have provided appropriate consent
  • Analyzing website usage and performance
  • Complying with legal, tax, accounting, and other obligations

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain shopping carts and customer sessions, improve website performance, and understand how visitors use our website.

For example, cookies may be used to:

  • Keep products in your shopping cart
  • Remember your login or account session
  • Process purchases
  • Maintain website security
  • Remember certain preferences
  • Analyze website traffic and performance

Third-party services used on our website may also place cookies or similar technologies on your device.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website, including shopping-cart and checkout features.

6. Customer Accounts

If you create an account on our website, we may collect and store the information associated with your account, including your name, contact information, billing and shipping information, and order history.

You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without authorization.

7. Reviews, Comments, and User-Submitted Content

If you submit a product review, comment, image, or other content to our website, the information you submit may be visible to other visitors depending on where it is posted.

Please do not submit sensitive personal information in reviews, comments, or other publicly accessible areas of the website.

8. Sharing of Personal Information

We may share personal information with third parties when reasonably necessary to operate our business and provide our products and services.

These third parties may include:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting and technology providers
  • E-commerce and website service providers
  • Fraud-prevention and security providers
  • Analytics providers
  • Email and marketing service providers, where applicable
  • Professional service providers such as accountants, attorneys, or other business advisors
  • Government authorities or law-enforcement agencies when required by law

We do not sell your personal information as a source of revenue.

Third-party service providers may process information on our behalf or according to their own privacy policies.

9. Shipping and Delivery

To fulfill your orders, we may provide necessary customer information, such as your name, shipping address, email address, and telephone number, to shipping carriers, fulfillment providers, or other service providers involved in delivering your order.

These parties may use the information only as necessary to provide their services or as otherwise permitted by law.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

Third-party services integrated into our website may collect information independently in accordance with their own privacy policies.

11. Analytics and Advertising

We may use analytics, advertising, or similar technologies to understand website traffic, improve our website, measure marketing effectiveness, or display relevant advertising.

Where these services are used, they may collect information such as IP address, device information, browser information, pages visited, and interactions with advertisements or our website.

We will update this Privacy Policy when appropriate to identify significant services used for analytics or advertising.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions
  • Provide customer services
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Comply with tax, accounting, legal, and regulatory obligations
  • Enforce our agreements

The length of time information is retained may vary depending on the type of information and the reason it was collected.

13. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information online is completely secure. Therefore, we cannot guarantee absolute security.

14. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights concerning your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your personal information is collected or used
  • Opt out of certain marketing communications
  • Exercise other privacy rights provided by applicable law

To make a privacy request, please contact us using the contact information below.

We may need to verify your identity before completing certain requests in order to protect your personal information.

15. Marketing Communications

If you subscribe to promotional communications from us, we may send you information about products, promotions, sales, or other ECHOKRAFTS updates.

You may unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us.

Even if you opt out of promotional communications, we may continue to send transactional or service-related communications, such as order confirmations, shipping notifications, and information relating to your purchases.

16. Children’s Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps.

17. California and Other State Privacy Rights

Certain U.S. states provide residents with additional privacy rights.

Depending on your state of residence and applicable law, you may have rights relating to access, correction, deletion, portability, or opting out of certain uses or disclosures of personal information.

We will process valid privacy requests in accordance with applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact us:

ECHOKRAFTS
Website: https://echokrafts.echonovamarket.com
Email: echonovahub@gmail.com

Please include enough information for us to understand your request and respond appropriately.

Last Updated: September 13, 2026