Refund and Returns Policy

Last Updated: September 13, 2026

At ECHOKRAFTS HOME, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return within 30 days of delivery, subject to the conditions below.

1. Return Eligibility

To be eligible for a return:

  • The return request must be made within 30 days of delivery.
  • The item must be unused and in the same condition in which you received it.
  • The item must be returned in its original packaging, including applicable accessories, parts, manuals, and other included materials.
  • You must provide proof of purchase, such as your order number or purchase receipt.

Items that have been used, damaged after delivery, altered, or returned without required components may not be eligible for a full refund.

Non-Returnable Items

Certain products may not be eligible for return where applicable, including:

  • Gift cards
  • Downloadable or digital products
  • Products specifically identified as non-returnable on the product page
  • Items that cannot reasonably be returned for health, safety, or sanitary reasons

If a product is identified as non-returnable before purchase, that restriction will be disclosed on the applicable product page.

2. Damaged, Defective, or Incorrect Items

Please contact us if you receive an item that is:

  • Damaged during shipping
  • Defective
  • Missing important parts or accessories
  • Different from the product you ordered

Please contact us as soon as possible after delivery, preferably within 7 days, and provide your order number and photographs of the product and packaging when applicable.

If the issue is confirmed to be the result of our error, a defective product, or damage that occurred during shipping, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.

Do not return a damaged, defective, or incorrect item until we provide return instructions.

3. How to Request a Return

Before sending an item back, please contact us at:

Email: echonovahub@gmail.com

Please include:

  • Your name
  • Order number
  • Product name
  • Reason for the return
  • Photos, if the product is damaged or defective

We will provide return instructions if your return is approved.

Please do not send a return directly to the manufacturer.

4. Return Shipping

Unless the return is due to our error, a defective product, or an item damaged during shipment, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable for customer-requested returns.

If the return is due to our error, a defective product, or an incorrect item, ECHOKRAFTS HOME will provide appropriate instructions regarding return shipping.

We recommend using a trackable shipping service when returning an item. We are not responsible for returned merchandise that is lost or damaged while being shipped back to us if the customer is responsible for the return shipment.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account after we process it. The actual time may vary depending on your bank, credit card company, or payment provider.

If the returned item does not meet our return requirements, we may reduce the refund amount or reject the return.

6. Sale Items

Sale and promotional items are eligible for return under the same return conditions described in this policy, unless the product listing specifically states that the item is final sale or non-returnable.

This replaces the original template’s statement that all sale items are non-refundable, which would otherwise conflict with the general 30-day return policy.

7. Exchanges

If you receive a defective or damaged item and would like a replacement, please contact us at:

echonovahub@gmail.com

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

echonovahub@gmail.com

We will attempt to cancel the order before it is processed or shipped.

Once an order has been shipped, it generally cannot be cancelled and may instead need to be handled through our return process.

9. Late or Missing Refunds

If you have been notified that your refund was processed but have not received it:

  1. Check your bank or credit card account again.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. Contact your bank if necessary.
  4. If you still have not received your refund, contact us at echonovahub@gmail.com with your order number.

10. Refunds for Missing or Returned Packages

If a package is returned to us because of an incorrect or incomplete shipping address provided by the customer, refusal of delivery, or repeated unsuccessful delivery attempts, please contact us at echonovahub@gmail.com.

Any refund or reshipping arrangement will be evaluated based on the circumstances and may be subject to applicable shipping costs.

11. Contact Us

If you have questions about our Refund & Return Policy or need assistance with a return, please contact us:

ECHOKRAFTS HOME
Email: echonovahub@gmail.com